Q: My child played soccer last year, why can't I find my account?
A:   If you did not do so last year, everyone will have to create a new account in the new Caledonia AYSO Region# 675 Blue Sombrero website. Even if your child was registered in Caledonia AYSO on Easyo previously, you will need to create a new account in the new site, if you did not set one up last year, with a new and different username. To register for Fall 2018, use the Fall 2018 registration button to link to the new site.  We have no access to your username and password.  If you have forgotten them, please use the contact information on the login page to contact Blue Sombrero to have them help you reset your information.

Q: My spouse registered my child, how do I log into their account?
A: The Primary Account User can send you an invite to be an Additional User on the account with which your child was registered. To invite an Additional User to your account, click on the gear icon in your account to "Edit Account Info", scroll to bottom of Primary Parent/Guardian Info page and click on the green "Add Secondary Account Holder" button.

Q: I don't see my Team Page.
A: You may have created an account separate from the account used to register your child. In order to view your child's Team Page, you must be logged in with a username associated with the account used to register your child. Only team members may view the Team Page. Have the Primary Account holder invite you to be an Additional User on their account or email our Registrar Elizabeth at [email protected]  to merge your separate account with the account used to register your child.

Q: When are games and practices?
A: The game and practice schedules are posted on the calendar in your Team Page. Practice time and location is determined by your volunteer coaches, according to their availability. Your coaches will communicate with the team through the Team Page on Blue Sombrero. To receive these communications, your email address must be entered correctly in the account used to register your child, as either the Primary Account User or an Additional Account User. 

Q: My child is on a wait list, when will I know if he/she is placed on a team?
A: Placement on a team is not guaranteed, if your child is on a wait list. Division Administrators do the best they can to place as many players from the wait list as possible. We are an all-volunteer run organization, and are always looking for more coaches. You can better your child's chance of being placed on a team, by volunteering to coach. Otherwise, placement off the wait list is on a first-come, first-served basis. Registration for the wait list is free. You will receive an email confirming your child's placement on a team, with instructions to log into your account and pay the registration fee. 

Q: Can my child be placed on the same team as his/her friend?
A: Unfortunately, we CANNOT pair players on the same team, unless they both have parents volunteering to coach that team together. List the name of the volunteer you would like to be paired with when you select to Coach your child's division. We will always place siblings together ie: twins, triplets, step-siblings. 

Q: How do I volunteer?
A: There are many volunteer roles that need to be filled each year. It takes the work of many to make each soccer season happen. We are always looking for more help, especially coaches. No prior experience is necessary, we provide all the training you will need. Contact our Regional Commissioner to find out about any open board spots, coaching positions, referee positions. Registering to volunteer is an easy process. 
1.) Choose your volunteer role when you register your child for the season, or by searching for "Find Volunteer Roles" in the Volunteer tab in your Blue Sombrero account. Once this is completed, you will hear from our CVPA about any trainings you will need to complete before our season begins. 

Q: I need to cancel my child's registration. Can I get a refund?
A: Let your child's coach know of your intent to withdraw, and email our Registrar Elizabeth at [email protected]
If the refund is requested before July 11th, the player fee refunded in full. No refunds after July 11th!! 
If your child makes a travel soccer club team after you registered with us, please contact the soccer club team to request a refund.
Our club has no control over the national AYSO fee ($17.50).  This is non-refundable.  

Q: Is there a mobile app for my Team Page?
A: Both iOS and Android phones have free Blue Sombrero apps. We strongly encourage parents to download the Dick's Team Sports HQ app, to keep up to date with the team schedule and receive game reminders. The Blue Sombrero Mobile App is available at the Apple App Store and the Google Play Store.
Here is a link with the Help guide for the app: https://bluesombrero.zendesk.com/hc/en-us/articles/228188207